Contact Us

Wondering when your order will arrive?

After you have placed your order online, we will send you an order confirmation email with the subject line 'Pet Supermarket order confirmation'. In the body of this email you will find information about when your products will be delivered. Please check the delivery date within your email before contacting our customer services.

If you haven't received this email within 24 hours of placing your order or your products have not been delivered within the timescale stated in the email, then please contact our customer service department using the contact details below.

If your order hasn't arrived, firstly, view your order online. Click here to sign into Your Orders. If your order has been dispatched and has not arrived within the expected time period, then please contact our customer service department using the contact details below.

FAQ's

If you were unable to find your answer in the FAQ area of our website you can contact our customer service department using the contact details below.

Sales & Customer Care

Should you prefer to order over the phone, have any questions regarding a recent order or any other issue with your account please contact us using the contact details below, we promise to reply to all queries within one working day.

Tel: 0844 809 9907 Lines are open 9am - 5pm Monday to Friday

Fax: 0191 430 8065

Email: sales@pet-supermarket.co.uk

Call charges can cost up to 10p per minute from a land line, calls from mobiles may vary.

You can also contact our customer services by using the online form

Business Development:

If you are a company and you have a product or service you think we may be interested in or if you'd like to find out more about us, please contact our business development team by using the online form

Managing Director:

Mr. Mark Berriman

Should you have any comments or complaints please do not hesitate to contact me direct by writing to me at the address above and I will respond to all correspondence within 5 working days.

Pet Supermarket® is a trading name of Viverdi Ltd. Company No: 4928955, registered in England

Visiting Pet Supermarket?

From the North Head along the A19 towards the Tyne Tunnel. Continue through the Tyne Tunnel and take the 2nd exit at the roundabout onto the A185. Continue to the traffic lights and turn right onto Pilgrims Way. At the end of Pilgrims Way turn right onto Bedesway, when the road bends to the right continue straight ahead to unit 54a on the left.

From the South Head along the A19 towards the Tyne Tunnel. Take the 3rd exit off the roundabout onto the A185. Continue to the traffic lights and turn right onto Pilgrims Way. At the end of Pilgrims Way turn right onto Bedesway, when the road bends to the right continue straight ahead to unit 54a on the left.

Car Parking: On Site
Local Hotel: Premier Inn
Nearest Railway Station: Newcastle Upon Tyne
Nearest Airport: Newcastle International