Should you prefer to order over the phone, have any questions regarding a recent order or any other issue with your account please contact us using the contact details below, we promise to reply to all queries within one working day.
Sales:
Tel : 0844 809 9907 Lines are open 9am - 5pm Monday to Friday
Fax: 0191 430 8065
Tel Outside UK: + 44 191 430 80 50
Calls are charged at your local rate up to 5p per minute from a land line, calls from mobiles may vary.
You can also contact our customer services by using the Online form
Business Development:
If you are a company and you have a product or service you think we may be interested in or if you'd like to find out more about us, please contact our business development team by using the Online form
Managing Director:
Mr. Mark Berriman
Should you have any comments or complaints please do not hesitate to contact me direct by writing to me at the address above and I will respond to all correspondence within 3 working days.
Pet Supermarket is a trading name of Viverdi Ltd. Company No: 4928955, registered in England
Our warehouse shop is open to the public Monday-Saturday from 10am-4pm. Here you will be able to purchase top brand pet food and accessories from the North East's largest pet warehouse.
Store phone number: 0191 430 8063
| OPENING TIMES | |
| Monday | 10am - 4pm |
| Tuesday | 10am - 4pm |
| Wednesday | 10am - 4pm |
| Thursday | 10am - 4pm |
| Friday | 10am - 4pm |
| Saturday | 10am - 4pm |

Directions
From the North Head along the A19 towards the Tyne Tunnel. Continue through the Tyne Tunnel and take the 2nd exit at the roundabout onto the A185. Continue to the traffic lights and turn right onto Pilgrims Way. At the end of Pilgrims Way turn right onto Bedesway, when the road bends to the right continue straight ahead to unit 54a on the left.
From the South Head along the A19 towards the Tyne Tunnel. Take the 3rd exit off the roundabout onto the A185. Continue to the traffic lights and turn right onto Pilgrims Way. At the end of Pilgrims Way turn right onto Bedesway, when the road bends to the right continue straight ahead to unit 54a on the left.