All new design utilizes the same patented free-falling stream of water as the original Drinkwell which entices pets to drink more, keeping them happy, healthy and hydrated. The Platinum features:
A new snap on lid to prevent accidental removal
A pre-filter to catch large particles before they reach the motor
A new submersible pump for nearly silent operation
The Drinkwell® Platinum pet fountain is the ultimate in style and design. This all new design utilizes the same patented free-falling stream of water as the original Drinkwell® which entices pets to drink more, keeping them happy, healthy and hydrated. The Platinum features; a new snap on lid to prevent accidental removal, a pre-filter to catch large particles before they reach the motor, and a new submersible pump for nearly silent operation. With the same quality that consumers have come to rely on, the Drinkwell® Platinum is a culmination of 10 years experience in making pet fountains.
Simple and Safe
And proven to benefit your pet's health. The Drinkwell Pet Fountain is a great way to show your pets just how much you care. Our research shows that one of the best ways to improve your pet's health is to get them to drink more water. And the best way to do that is with the Drinkwell Pet Fountain. By using a 5-inch falling stream of water, the Pet Fountain continually aerates your pet's water with healthful oxygen. A charcoal filter also removes bad tastes and odours, giving your pet the best possible - and most appealing - way to stay hydrated!
Low voltage 12v system complete with inline disconnect
Dishwasher safe reservoir included
Snap On Lid to prevent accidental removal
Specially designed spout reduces “Braiding” of water which helps to prevent splash and noise
Pre-Filter(Catches hair & particles before they reach the motor)
Receiving ramp reduces splash of water
Rubber feet prevent sliding
FAQ's
Water Fountain FAQs
Q... How often should I change the filter?
A... Filters should be changed approximately every six to eight weeks for cats and four to six weeks for large dogs. Replace filters more frequently when using the fountain for multiple dogs and dogs that produce a lot of saliva.
Q... Does the Drinkwell Big Dog Fountain use the same filter as the Original Drinkwell Pet Fountain?
A... Yes, both fountains use the same filter.
Q...How do I get rid of the charcoal dust in the bowl?
A... Rinse the filter in cold water. Even after rinsing, you will still have remnants of charcoal dust settling in the bottom of the bowl. This dust will eventually dissipate after a few cycles. The charcoal is completely harmless. Even as the dust settles in the bowl, it continues to work by absorbing bad tastes and odors and purifying the water. If you are uncomfortable with the amount of charcoal from the filer, you can remove it. The fountain will function without it.
Q...How often should I clean the fountain?
A... Clean the fountain and the inside cavity of the motor with soapy water about every two weeks. In between (weekly), take apart and rinse with hot water.
If you have a reservoir container, lift it out of the back of the fountain and quickly turn upright.
Unscrew the reservoir lid and remove the black rubber O ring.
Unplug the fountain, remove the cover and pull out the filter.
Empty water out of the fountain.
Remove the upper housing of the fountain by pressing in the tabs at the sides and lifting up.
The flow control knob and stator are not attached and are freed when the housing is removed.
Remove the motor from the fountain (refer to "How do I clean the motor?").
Wash the rest of the fountain parts with a mild detergent and rinse well.
Q... Is the fountain dishwasher safe?
A... Remove the motor before cleaning the fountain. The motor is NOT dishwasher safe. Refer to motor cleaning instructions. The Additional Capacity Reservoir containers along with the black rubber O Ring located in the reservoir lid are NOT dishwasher safe. Hand wash the reservoir container with a mild detergent and rinse well. The rest of the fountain is top rack dishwasher safe.
Q... How do I clean the motor?
Unplug the fountain, remove the cover and pull out the filter.
Empty the water out of the fountain.
Turn the bowl over and remove the motor from its cavity by slipping your finger into the indentation behind the motor and pulling that end of the motor out toward you so that it has turned a quarter of a turn.
Carefully lift the impeller out of the motor. It should slide out easily with no resistance.
Remove any hair tangled around it and wash it with the rest of the parts.
Pour soapy water into the inner cavity of the motor and scrub with a small round bristle brush or cotton swab. Rinse well and replace the impeller after it is cleaned.
For detailed cleaning instructions with diagrams, download the instruction manual.
Q... What should I do if the motor is not pumping the water properly or it stopped working altogether?
A... Lack of regular cleaning may result in the motor becoming clogged with pet hair and food debris. The motor must be cleaned every two weeks to ensure proper function. Please refer to the motor cleaning instructions.
Q... What should I do if my fountain suddenly becomes noisy?
A... It is normal for the motor to be slightly audible, like a low hum, but it shouldn't be very noticeable or loud. Most noise is related to the impeller. Remove the motor from the fountain and make sure there is no hair or debris wrapped around the impeller and that all four blades are intact. Please refer to the motor cleaning instructions.
Q... What should I do if there is a white film in my fountain?
A... If you have "hard water" you may start to see white mineral deposits on or down inside the motor. This may eventually prevent the impeller from turning properly. Loss of function as a result of mineralization from hard water does not qualify under the warranty. To avoid having to replace the motor:
Clean the motor more frequently than you have in the past; or
Clean with distilled white vinegar and let the vinegar soak for several minutes inside the motor cavity; or
Use bottled water.
Q... Why is my fountain making gurgling sounds?
A... The gurgling sounds indicate that the water level is very low. Add water to the fountain immediately. During regular use, do not allow the water level to fall below the inlet grate on the bottom of the flow control knob, or the motor may run dry and burn out.
Q... Why is my fountain overflowing when I attach the reservoir?
First, make sure there is a black rubber O-ring in the base of the reservoir lid. It should be located in the groove in the lid and not on the canister itself.
Try loosening the reservoir lid. The lid needs to fit snuggly, but not too tight. Over-tightening will cause the O-ring to compress.
Make sure the fountain and the reservoir are on the same level surface. If you are using a mat, make sure the mat is under the fountain and reservoir.
Q... Does the Drinkwell Pet Fountain need batteries?
A... Not at all, it is 220v and runs on the mains. The unit comes with a 3-pin plug attached and plugs into a standard household outlet.
Drinkwell Platinum Water Fountain Reviews 
Mrs
Sue
22-Sep-2010
My 12 year old cat took a couple of days to get used to it but now loves it. He is drinking much more than he did too. It runs very quietly, just have to get used to hearing running water in the background without panicing that there is a leak somewhere! Excellent product that`s good for my cat.
great product
Shezza
10-Nov-2010
Bought the fountain as 2 of my 3 cats keep jumping on the kitchen worktop to drink water from tap etc so bought fountain to stop them doing this and thought they would love the fountain effect and lovely fresh water. Product is very good, easy to set up, slight running noise from the motor and fair sized area for cats to drink from. At first they were very wary of even approaching the fountain and took several days and removing other drinking bowls to get them to drink from the fountain which they are now doing. At times get fed up of the trickling water noise but would recommend product as good for your cats and they get constant stream of nice fresh water and enjoy fountain effect!
Cat Heaven
Emma
08-Feb-2011
My cat has always had a fondness for the kitchen sink and tap and I have not helped myself over the years as I have been guilty of encouraging this playful and sometimes incredibly funny act. However, of late he has also started to try and drink from the toilet so enough really was enough and I purchased this product, unsure as to whether it would work or not. I did quite a lot of research in to all of the different types available and concluded that this was by far the best. Easy to install, with decent instructions, the unit was working within 5 minutes of delivery so all I had to do was wait and see. With absolutely no encouragement at all from me, my cat, bobby allowed his curiousity to get the better of him and within minutes he was drinking from the unit and has continued to do so ever since. Sometimes he chooses to drink direct from the bowl and other times he will drink direct from the flow of water. This is a god send, he has not even attempted to jump on to a worktop since to get to kitchen sink and neither has he been near any of our 3 toilets in the house. Quiet, inexpensive to run and a great way of ensuring your cat has clean fresh water at all times. Sometimes I put ice cubes in the tray to keep the water that extra bit cool for him (this is not necessary as the unit does not change the temparature of the water but the ambient temp may rise slightly when you have central heating on etc. A great product which I would highly recommend - Thank you Pet Supermarket.
Mrs
Sue
22-Sep-2010
My 12 year old cat took a couple of days to get used to it but now loves it. He is drinking much more than he did too. It runs very quietly, just have to get used to hearing running water in the background without panicing that there is a leak somewhere! Excellent product that`s good for my cat.
great product
Shezza
10-Nov-2010
Bought the fountain as 2 of my 3 cats keep jumping on the kitchen worktop to drink water from tap etc so bought fountain to stop them doing this and thought they would love the fountain effect and lovely fresh water. Product is very good, easy to set up, slight running noise from the motor and fair sized area for cats to drink from. At first they were very wary of even approaching the fountain and took several days and removing other drinking bowls to get them to drink from the fountain which they are now doing. At times get fed up of the trickling water noise but would recommend product as good for your cats and they get constant stream of nice fresh water and enjoy fountain effect!
Cat Heaven
Emma
08-Feb-2011
My cat has always had a fondness for the kitchen sink and tap and I have not helped myself over the years as I have been guilty of encouraging this playful and sometimes incredibly funny act. However, of late he has also started to try and drink from the toilet so enough really was enough and I purchased this product, unsure as to whether it would work or not. I did quite a lot of research in to all of the different types available and concluded that this was by far the best. Easy to install, with decent instructions, the unit was working within 5 minutes of delivery so all I had to do was wait and see. With absolutely no encouragement at all from me, my cat, bobby allowed his curiousity to get the better of him and within minutes he was drinking from the unit and has continued to do so ever since. Sometimes he chooses to drink direct from the bowl and other times he will drink direct from the flow of water. This is a god send, he has not even attempted to jump on to a worktop since to get to kitchen sink and neither has he been near any of our 3 toilets in the house. Quiet, inexpensive to run and a great way of ensuring your cat has clean fresh water at all times. Sometimes I put ice cubes in the tray to keep the water that extra bit cool for him (this is not necessary as the unit does not change the temparature of the water but the ambient temp may rise slightly when you have central heating on etc. A great product which I would highly recommend - Thank you Pet Supermarket.
Drinkwell Platinum Water Fountain
Isacc
01-Mar-2011
Drinkwell`s Water Fountain is well loved by us and my 12 month old Main Coon. She always had a fondness for trickling fresh water and have an aversion to drinking still water from the bowl. Before getting Drinkwell we indulged her by letting her drink from the sink tap which amused us for a while. However, it had become an annoyance whenever we had to cook as she would jump onto the kitchen counter with muddy paws and begin to ignore the water bowl completely. I was skeptical when we first got Drinkwell but it is a joy to have, she simply adores drinking from the fountain. She gets fresh clean water all day, it is easy to disassemble and clean and of course no more mud on the kitchen top!
Doggie Satisfacton
Pam
12-Oct-2011
My Shih Tzu loves to drink from the hose when I`m watering the garden, so when I saw this water foutain I knew he would love it and I was right, he looked at it first bewildered at the slight noise, but once he saw the water fountain he started to drink and has drunk more water than he has before,and the other advantage is that I haven`t got to keep changing his water throughout the day...SUCCESS Thank you Pet Supermarket for bringing it to us and at a reasonable price too.
Drinkwell Platinum water fountain
julie meredith
30-Oct-2011
This is brilliant. Once filled you can forget having to change the water daily, just top it up and clean once a week. I have several Ragdoll cats and they all love it, sometimes staring at it, often drinking from it. I would guess that since getting the fountains my cats drink about ten times as much water as they used to.
Excellent Product
Alun Owen
29-Nov-2011
It took a few days for my cats to get used to the fountain as they normally drank from a dripping tap. Now they are happy to drink from the fountain & drinking more water. It is reasonably easy to keep clean each week & very quiet in operation.
Cat flap
Jen
03-Dec-2011
My cat loves this, she was a rescue cat. When we got her she didn`t seem to drink much now she plays and drinks from this every day. It`s a good way to monitor what she drinks as well. It`s best with the filters.
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