We not only offer the best value products but we also offer many delivery services to suit your needs at fantastic discounted rates and with no hidden costs. Regardless if you want 30 bags of dog food or just one we will charge you exactly the same amount (England, wales and most of Scotland).

Below you will find by location a list of services available, our discounted tariff will depend upon the total value or weight of your order before postage depending upon location. Our standard Royal Mail 3-4 working day courier service starts from only £3.95, other options include a Next Day delivery on orders placed before 1pm should you require your products in a hurry.

All orders over £39 will be delivered free of charge within the UK mainland excluding scottish highlands and islands. Should your order not be within zone 1 (see below) we reserve the right to charge you for the appropriate delivery cost incurred. Orders placed through our sister website Vet-Supermarket will be on the terms and conditions on the vet-supermarket website.

Our fantastic range of delivery services are also available to customers abroad in Europe, North America, Asia & Australasia.

Delivery Tariff

ZONE 1 - UK MAINLAND, WALES & SOME AREAS OF SCOTLAND†

We have no weight limit on all orders delivered to the UK mainland, our charges are flat with no weight surcharges and are based on the value of your order before postage costs are taken in to account. All orders placed before 1pm for next day delivery are shipped the same working day.

ZONE 2 - SCOTTISH HIGHLANDS AND ISLANDS†
Postcodes starting with IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26,PH10-11, PH13-14, PH30-44, ZE, AB30-31, AB33-38, AB41 6-8, AB42 0-5, AB43 6-8, AB44-45, AB51-56&63, DD8-10, FK8 3, FK16-17&21, TD15 2, KW15-17

ZONE 3 - NORTHERN IRELAND, ISLE OF SCILLY AND ISLE OF MAN†

Postcodes starting with BT, IM, TR21-25

ZONE 4 - CHANNEL ISLANDS†
Postcodes starting with JE, GY

ZONE 5 - REPUBLIC OF IRELAND

ZONE 6 - BELGIUM, NETHERLANDS & LUXEMBOURG

ZONE 7 - FRANCE, GERMANY & DENMARK

ZONE 8 - REST OF EUROPE - ICELAND, FINLAND, GREECE, NORWAY, ITALY, PORTUGAL, SPAIN, SWEDEN, CYPRUS, AUSTRIA, CANARY ISLANDS, CROATIA, MALTA, MONACO, CZECH REP. & SWITZERLAND

ZONE 9 - USA & CANADA

ZONE 10 - HONG KONG, NEW ZEALAND & AUSTRALASIA

†Unfortunately due to higher courier charges we have to pass on a surcharge for any order going to Northern Ireland, Channel Islands and the Scottish highlands and islands. This is any postcodes starting with IM, TR21-25, GY, JE, BT, IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26,PH10-11, PH13-14, PH30-44, ZE, AB30-31, AB33-38, AB41 6-8, AB42 0-5, AB43 6-8, AB44-45, AB51-56&63, DD8-10, FK8 3, FK16-17&21, TD15 2, KW15-17.

Orders placed before 1pm on a weekday will be processed the same day.

PLEASE NOTE - Orders sent via regular airmail are not INSURED and you therefore accept full responsibility should your order not arrive. To send your order with insurance please choose our courier service or our International Signed For as your delivery option for all orders outside of the UK. You will also be liable for any local duty's that may be levied when the goods enter your country if outside of the EU.

Saturday delivery and timed services are not available for delivery of aquariums apart from biOrb and biUbe. These can take between 5-7 working days to deliver.

All orders received after our 1pm deadline will be processed on the following working day. Working days are Monday to Friday only we do not deliver or process orders on weekends or on bank holidays. For example place your order after 1pm on a Friday and your order will be dispatched by us on the following Monday (excluding bank holidays).

What happens if you are out when the parcel arrives? If you are out when we try to attempt your delivery we will leave you a card notifying you of our attempt and giving you information on how to arrange an re-delivery of your order. They will hold your parcel in the depot for up to 7 days whilst you arrange delivery. Should you not arrange for this to be done you will be charged for the cost of the return of your parcel. Delivery hours are between 7am and 6pm unless you specify a timed service.

Responsibility cannot be taken for the wrong order, or non-delivery, resulting from incorrect information or addresses being provided. You may be responsible for the cost of delivery and the return of the goods in these circumstances.