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Wondering when your order will arrive?

After you have placed your order online, we will send you an order confirmation email with the subject line 'Pet Supermarket order confirmation'. In the body of this email you will find information about when your products will be delivered. Please check the delivery date within your email before contacting our customer services.

If you haven't received this email within 24 hours of placing your order or your products have not been delivered within the timescale stated in the email, then please contact our customer service department using the contact details below.

If your order hasn't arrived, firstly, view your order online. Click here to sign into Your Orders. If your order has been dispatched and has not arrived within the expected time period, then please contact our customer service department using the contact details below.

FAQ's

If you were unable to find your answer in the FAQ area of our website you can contact our customer service department using the contact details below.


Sales & Customer Care

Should you prefer to order over the phone, have any questions regarding a recent order or any other issue with your account please contact us using the contact details below, we promise to reply to all queries within one working day.

Tel: 0203 675 0786 Lines are open: 8am - 6pm Monday to Friday.

Email: [email protected]

Your service provider may charge for these calls.


Postal Address:

FREEPOST KOKOBA 


Any complaints must be sent to the attention of Andrew Bucher via [email protected]. Please include a brief summary of the complaint and your contact details and you will be contacted within 24 hours.

To contact the Veterinary Medicines Directorate (VMD), click here to go to their website. The VMD should only be contacted if a complaint regarding prescribing or the supply of veterinary medicines fails to be resolved by Pet Supermarket.