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Contact Us

FAQ's

If you were unable to find your answer in the FAQ area of our website you can contact our customer service department using the contact details below.


Sales & Customer Care

Should you prefer to order over the phone, have any questions regarding a recent order or any other issue with your account please contact us using the contact details below, we promise to reply to all queries within one working day.

Tel: 0203 675 0786 Lines are open: 8am - 6pm Monday to Friday.

Email: [email protected]

Your service provider may charge for these calls.


Postal Address:

Pet Supermarket
15 - 19 Baker's Row
London
ECR1 3DG


If you would like to make a complaint by email, please email [email protected] and include "Complaint" in your subject line. Please include a brief summary of the complaint and your contact details. You will be contacted within 24 hours.

To contact the Veterinary Medicines Directorate (VMD), click here to go to their website. The VMD should only be contacted if a complaint regarding prescribing or the supply of veterinary medicines fails to be resolved by Pet Supermarket.