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Guarantee

Our 5* Guarantee, Shop in Complete Confidence at Pet Supermarket®

If you have not yet shopped with Pet Supermarket® before you can shop in confidence and rest assured that our service is second to none. We offer thousands of top brand pet products at great prices, all delivered direct to your door from our 11,000 sq ft warehouse. We thrive to keep our customers satisfied every time whatever it takes!

We are so confident that we offer the best service of any online pet company in the UK we offer our unique 5* guarantee which is why we are the UK's favourite online pet store. Many imitate our guarantees and make claims to be the best, biggest or favourite but don't settle for poor imitations and shop with complete peace of mind at Pet Supermarket®.

We now invite customers to share their shopping experience with us through independent review service Trustpilot. Here each customer who has placed an order with us will be asked to offer their opinion, to view the current results please visit Trustpilot here.

So why shop anywhere else when Pet Supermarket® can offer you everything you will ever need to take care of your family of pets.

Everyday Low Prices

Pet Supermarket® work tirelessly to source the best pricing from our suppliers and as the UK's #1 online pet store we can buy in bulk and pass the savings on to you. However this does not mean we compromise our service in any way as we offer all our customers a service that is simply second to none. All products sold on our site are purchased in the UK and we do not buy any seconds, short dated, or sub standard products ever.

No Quibble Returns!

Products can be returned up to 7 days from date of delivery for a full refund or exchange. We are unable to accept part used returns of food, Engraved ID tags, and damaged products unless delivered damaged or veterinary medicines. You are responsible for the cost of returning the product back to us, unless they arrive damaged, faulty or not the item ordered. For full details please click here to view our returns policy

Expert Advice!

All the staff at Pet Supermarket® goes through a special training program designed to give them all of the tools required to advise you on what products are best for your pet. They are also on hand to answer any questions you may have. You can also read expert advice from our own vet. More Details.

In the unlikely event that your order should fail to arrive within our promised delivery period please contact us with your order number and we will carry out a thorough investigation with our courier and endeavour to get your package delivered to you as early as possible. We will also refund any delivery charges paid back to the card used when you placed your order!

This guarantee does not apply if:

  • We were unable to deliver the item because there was no-one to sign for your item.
  • If you were contacted prior to your order being dispatched to notify you of any potential delays.
  • If your order has been Part Shipped.
  • Where we notify you on the product page that the product is ordered in and will take 3-6 days to be delivered.
  • Where such delays are as a result of Acts of Nature (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity [or telephone service], and no other Party will have a right to terminate this Agreement in such circumstances.