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How To Order

Ordering with Pet Supermarket® is simple and you can shop in complete confidence using our secure payment provider Computop or Pay Pal. We accept Visa, MasterCard, American Express. Please be assured that no credit card details are kept in your “My Account” area and this facility is purely to enhance your experience on the Pet Supermarket® website. You can also place your order over the telephone by calling our Customer Service team on 0203 675 0786 (8am-5pm Mon-Fri)

Choosing the items you need

Once you have found the product you need you can click on the "MORE INFO" button, the product image or the name of the product and this will give you all the information you need such as the size or weight of a product helping you choose the perfect product for you and your pet.

Add to Basket

Once you have chosen your product you need to add it to your shopping basket. You can do this by simply clicking on the ADD TO BASKET button.

You can choose more products by clicking on the CONTINUE SHOPPING BUTTON on the basket page.

You will always be able to see your updated basket on the top right-hand side of every page along with the number of items in your basket and the total amount including delivery charges to England, Wales and Parts of Scotland.

Once you have finished shopping just click on the BASKET button situated at the top right hand side of every page and this will take you back to the basket page where you will be able to review the items you have selected. If you have a voucher code please enter this in the box under the list of products you have selected and click UPDATE. You can always remove a product from your basket by clicking on the red cross to the right of the item or increase/decrease the quantity of each item by typing the desired number you require and select the update link.

Why can't I add an item to my basket?

If the item is not in stock it will show due in 3-6 days, you can click on this button and request an email and we will let you know when it is back in stock.

If the item is showing as no longer available it means that the item has been discontinued by Pet Supermarket™


Once you are happy with the items you have selected, click on the "CONTINUE TO CHECKOUT" button at the bottom of the page. You will be requested to login to your account or to create an account prior to completing your purchase. This will then take you to our checkout page which will allow you to enter your billing, delivery address and payment details.

Once all the required fields are completed you can click on the continue button which will take you to your summary page where a confirmation of your order and order details will be shown. Please take a moment to check your order before making your payment. When you are satisfied with your order you may click on the continue shopping button and provide us with your preferred payment method and make payment using our secure payment provider Computop or Pay Pal

Finally you will be provided with a receipt of your order which you should print and retain for your records. An email will also be sent to you confirming your order details.