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Here at Pet-supermarket we like to reward our pet parents, that’s why we have launched our exciting new Loyalty Scheme. We think you deserve a treat just as much as your loveable companion.

So how does it work? It’s all very simple. Customers placing an order of £20 or more will receive 10% Loyalty Credit for their first 5 orders to use on their following purchase.
Place 5 orders of £20 or more within a 12 month period to become a VIP customer and receive all the benefits this brings!!










VIP customer benefits

  • Free premium shipping on all orders over £19
  • 25% off your favourite product
  • Monthly discounts on your favourite categories
  • Dedicated customer service
  • Gifts, gifts, gifts!










What do you need to do?

  • Place an order of £20 or more and you will receive 10% Loyalty Credit to use on your following order. This store credit is valid for 60 days and will automatically be applied to your account.
  • Place 4 more orders within 12 months and you will become a VIP customer. Place 5 orders per year to maintain VIP status.


By placing an order of £20 or more you will receive Loyalty Credit to the value of 10% of your order. Orders 1-5 with a total amount of £20 or more accumulate Loyalty Credit.
It will automatically be credited to your account following an eligible purchase. You can then use your Loyalty Credit as a method of payment at the checkout (3rd step).
You will have 60 days after the date of order despatch to use your Loyalty Credit.
You can view your Loyalty Credit within ‘My account’ under ‘Loyalty Credit’. Here you will be able to see your available credit, pending credit and the total credit you have earned.
Yes. You can use your Loyalty Credit with both product promotions and voucher codes.
Simply place 5 orders of £20 or more within a 12 month period.
Continue to place 5 orders of £20 or more within a 12 month rolling period.
For as long as your order history shows 5 orders of £20 or more within the last 12 months! On top of that, your VIP status will be maintained for a minimum of 60 days once you become eligible. After this point you must have placed 5 orders of £20 or more within the last 12 months to remain a VIP customer.
No. Only orders over £20 will count towards your total order count.

Click here to read our full terms & conditions.