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Payment and VAT

Shop in confidence at Pet Supermarket®, using our secure server, verified by Verisign, and test daily by WebSafe to ensure it is hacker free. Once you've decided what you want to buy, you can pay through the secure Sage Pay payment server or Pay Pal who accept all major credit and debit cards including Visa Debit, Visa Credit, Delta, Visa Electron, MasterCard, Euro card, American Express, Maestro and Solo cards online.

Tax Charges

VAT stands for value-added tax, which is charged on most goods and services within the European Union. Some of our products may include VAT in the displayed price. Should you require a VAT invoice for your order please contact us.

Security Policy

None of our customers has reported fraudulent use of a credit or debit card as a result of purchases made with us. We are so confident about the transaction security we offer on our site that we back every purchase with a security guarantee.

Our website is scanned daily for any vulnerability's by Websafe Shield and the latest scan is shown in the bottom left hand corner, please click on this logo for confirmation of the test.

Our website is also secured by Verisign to ensure that all personal information is protected when you enter any personal information.

Should you not wish to place your order online or you may call our sales team on 0844 809 9907 (9am-6pm Mon-Fri, Calls are charged at 10p per minute)

1. Our secure-server software and that of Sage pay and Pay Pal our third party banks, encrypts all your personal information including credit or debit card number and name and address. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet

2. In the event of unauthorized use of your credit or debit card, most banks and card issuers either cover all the charges or may limit your liability to just £50.00.

3. If your bank or card issuer holds you liable, Pet-Supermarket will cover your liability up to £50.00 provided that the unauthorized use of your credit or debit card resulted through no fault of your own from purchases made at Pet Supermarket® while using the secure server provided by Sagepay Pay Pal or Us.

A Few Important Notes: this guarantee only applies to credit or debit card purchases made to Pet Supermarket® secure server or those of our payment partners. This guarantee covers a maximum liability of £50.00. In the event of unauthorized use of your credit or debit card, you must notify your card provider in accordance with its reporting rules and procedures.