Delivery Information
| Delivery Service | Orders under £29 | Orders over £29 |
|---|---|---|
| Standard Delivery - Delivered within 2-3 working days | £2.99 | FREE |
| Local Pickup1 - Delivered within 2-3 working days | £2.99 | FREE |
| Next Day Delivery - Order by 4pm - Delivered within 1 working day | £4.99 | £2.99 |
| Next Day Delivery for VIP customers - Order by 4pm - Delivered within 1 working day | £3.99 | £1.49 (50% off) |
1This option allows you to choose one of over 4,500 local shops to collect your order from at a time convenient to you. Easily track your parcel online from the moment it's dispatched till it reaches your local shop. You'll receive email notifications so you know exactly when your order will arrive to your chosen shop. Your order will be held safely for 10 days, allowing you the freedom to collect at a time that suits you. Choosing a shop is easy - simply enter your chosen postcode and select the local shop most convenient to you! Only available with parcels up to 20kg.
See our FAQs for more information on delivery.
Allow 1 extra day for orders placed on weekends and Bank Holiday.
INTERNATIONAL DELIVERY CHARGES
Please refer to the delivery table below for our shipping charges and delivery times, this only applies to parcels over 1kg i.e food.
| Country | Delivery Time (working days) | Shipping Charge (£) | Free Delivery on Orders Over (£) |
|---|---|---|---|
| Bulgaria | 4-5 | 19 | 100 |
| Croatia | 4-5 | 19 | 100 |
| Czech Republic | 3-4 | 10 | 100 |
| Ireland (Over 2kg) | 2-4 | 10 | 100 |
| Ireland (Under 2kg) | 2-4 | 5 | 100 |
| Poland | 3-4 | 10 | 100 |
| Romania | 4-5 | 21 | 100 |
| Slovenia | 4-5 | 10 | 100 |
RETURNS POLICY
General Products: If for any reason you are not satisfied with any item you have purchased from us (excluding medicines), you may return it if you notify us within 14 days of receiving it. The product must be in its original packaging, unopened and in a re-saleable condition and the cost of collection or return will remain at your charge. We only accept returns for products that have been purchased through us.
Medicines: We regret that we cannot, by law, accept returns of any medication including all flea treatments and wormers. If you return a medicine to us all we can do is dispose of it for you as it cannot be resold.
If for any reason your return is a result of an error on our part, it will be accepted if we receive the product within 28 days of the order.
Any return which does not meet the conditions set forth above will not be refunded or replaced.